Return & Refund Policy

1 Return Eligibility & Window

Return and replacement requests are accepted within 7 calendar days from the date of package delivery. To be eligible for a return:

• The item must have a manufacturing defect, physical transit damage, or be an incorrect specification compared to your approved order.
• The product must be unused, uninstalled, and preserved in its original packaging with all protective caps, tags, technical datasheets, and original tax invoice intact.
• Customized items (e.g., custom-cut cable lengths, custom harness assemblies, or customer-specific pinout wiring) are non-returnable unless a manufacturing defect or wrong specification is verified by our engineering team.

2 Non-Returnable Items

• Items returned after the 7-day post-delivery window.
• Products showing signs of improper installation, electrical overload, altered wiring, or mechanical damage caused during on-site deployment.
• Items missing original serial numbers, batch tags, or manufacturer labels.

3 How to Initiate a Return

1. Contact Support: Email us at sales@bcnttechnologies.in or call +91 88912 01177 within 7 days of delivery.
2. Provide Details: Include your Invoice/Order Number, product SKU, and clear photos/videos highlighting the issue or defect.
3. Return Authorization: Our Quality Assurance team will review your request and issue a Return Material Authorization (RMA) with pickup instructions.
4. Inspection & Fulfillment: Upon receiving the item at our quality warehouse, we inspect the product and initiate an immediate replacement shipment or full refund.

4 Refund Processing & Method

Once your return is inspected and approved:

• Prepaid Orders (Bank Transfer / UPI / Credit Card): Refunds are credited back to the original payment method within 5–7 business days.
• Purchase Orders & Corporate Credit Accounts: A Credit Note will be issued against your company account for future orders or invoice adjustments.

5 Contact Our Helpdesk